Refund and Return Policy
Thankyou for your purchase. I hope you're happy with your purchase. However, if you are not satisfied with your purchase for any reason, you can return for a full or partial refund or exchange.
Returns
All returns must be postmarked within 14 days. The mushroom kits are “alive” and must be returned ASAP, so they do not die and can be reused by growing the mushrooms ourselves. The box can be opened however, the kit must be unused and returned with all contents.
Return Process
To return an item please email me at brett@thatmushroomguy.com.au to get our return address. Sometimes we may not require the return but may ask for photos of the issue. If the return is for a change of mind, you will be responsible for the cost of postage, and we ask that you use postage with tracking please.
Refund
After we have received your return or photos and inspected it, we will immediately process your refund, please allow up to 7 days for the processing time.
For further inquiries:
THAT MUSHROOM GUY
133 Plunkett St, Nowra, New South Wales, Australia, 2541
brett@thatmushroomguy.com.au
+61 428 123 305